Knowledgebase: FAQ English > Batronix
How long does shipping take?
Posted by Sebastian Schuemann, Last modified by Sebastian Schuemann on 23 November 2016 17:05

To clarify this we are using two terms on our website:

Lead Time: This is the time we need until we can hand over your order to a parcel service.

The lead time depends on the order payment type/progress and the availability of the ordered goods. 
It goes from a few hours (i.e. order time in the morning, payment done with PayPal / credit card, goods are in stock) up to weeks, i.e. if a product is not in stock and has a long supply time.

Shipping Time: This is the time a parcel service needs to transport the order from us to the recipient.

It depends on the destination country, shipping mode and other circumstances, like customs clearance. Our shipping calculator shows the average shipping time in business days determined from the parcel services, depending on the destination country and shipping mode. Average shipping time means, that there can be delays. Delays can occur at times with high parcel volumes, like around christmas. Customs clearances necessary in coutries outside the EU can lead to additional delays too, in worst cases up to several weeks (in general customs clearance is really fast). We don't have much influence on the shipping time.

Shipping restrictions

We ship worldwide except North Korea.

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